Have a question, a bug to report, a curriculum suggestion, or just want to say hello? Our team reads every email and responds personally. Drop us a message at the address below — every reply is personal, never an autoresponder.
Email is the fastest way to reach us — we read every message personally. A little context up front helps us help you faster.
Start with what your message is about — e.g. "Bug in Counting Stars" or "Year 3 worksheet question". A specific subject lets us route your email to the right person on the first read.
Tell us when the issue started, which browser or device your child was on, and what they were trying to do at the time. The more context, the quicker we can reproduce and fix.
Use SAFETY at the start of the subject line for anything safeguarding-related. Those messages jump to the top of our queue and get a reply within 4 hours on weekdays.
One email address, one dedicated team, and a genuine promise to respond to every message.
funmathkidsteam@gmail.com
Our one and only contact method. Emailing us directly means your message lands straight in our inbox with no middleware, no ticketing delay, and no automated filters.
Progress saved in your browserWithin 48 hours
We reply to every email within 48 hours on weekdays. For most enquiries we aim for same-day on Mon–Fri. Weekend emails are picked up first thing Monday. Child safety concerns are always treated as urgent and responded to within 4 hours.
Mon–Fri · Same-day aimNo bots. No templates.
Every reply is written personally by a member of the Fun Math Kids team. You'll never receive an automated acknowledgement or a copy-paste response. We read your message properly and answer specifically — because you took the time to write.
Real humans, real answersEnglish only
We currently support English-language enquiries only. Our team is based across the US, UK, and Australia and is best equipped to answer in English. We apologise to any non-English speakers and hope to expand language support in the future.
🇺🇸 🇬🇧 🇦🇺 🇨🇦Email only, never shared
Your email address is used solely to reply to your enquiry. We do not add you to any mailing list, we do not share your address with third parties, and we delete correspondence after 90 days unless it relates to an ongoing issue or a legal matter.
No child accountsPriority — within 4 hours
If you have any concern relating to child safety on this platform, please email us immediately with "SAFETY CONCERN" in the subject line. These emails are flagged as highest priority and responded to within 4 hours during weekdays, within 12 hours at weekends.
Highest priorityDifferent enquiries have different urgency levels. Here's what to expect based on the nature of your message.
Child Safety Concern
Subject line: "SAFETY CONCERN" — always treated as urgent
Critical Bug / Broken Game
A game, worksheet, or PDF not loading at all
General Enquiry
Questions about content, features, or the platform
Curriculum or Content Feedback
Suggestions for new games, worksheets, or topics
School or Classroom Partnership
Bulk use, teacher licensing, or institutional enquiries
Press, Media or Partnership
Interviews, features, affiliate or co-marketing proposals
Many questions can be answered immediately without waiting for a reply. Check these resources first.
Covers the most common questions about games, worksheets, XP, badges, privacy, curriculum levels, and how the platform works — all in one place.
Read the FAQEverything about tracking your child's XP, badges, streaks, and accuracy. Explains how local storage works, how to reset progress, and how to read the charts.
View Dashboard GuideTrouble printing a worksheet? Unsure which difficulty level to choose? This guide covers PDF download, printing tips, difficulty levels, and answer key usage.
Worksheet GuideFull details of our data practices — what we collect (almost nothing), what we store (locally only), and how we comply with COPPA for child-directed content.
Read Privacy PolicyHow our grades and age groups correspond to the US Common Core, the National Curriculum in England, the Australian Curriculum and Ontario’s curriculum.
See Curriculum MapLearn about the mission behind Fun Math Kids, how the platform was built, who it's designed for, and our commitment to keeping everything free, safe, and ad-free.
Read About UsOpen your email client and write to us directly — we reply personally within 48 hours.
Email us at
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